The shipment will be made with care, unless you prefer a hand delivery, which is entirely possible if you make the trip. Also, in order for this to be taken into account, it is imperative, if the cardboard is damaged, sufficiently (it is up to you to determine this upon inspection) at any point, and/or opened, even partially, that you ask the delivery person to indicate reserves, if it is a shipment with La Poste, or that you refuse the package with the personnel of the relay point, if it is a shipment with Mondial Relay, UNLESS, so you must ask them, you have the possibility to note reserves with the scan box of the shipping labels - so you can then receive the package - before they scan the shipping label or perform any other operation to confirm that you have received the package; in other words, ask to carefully check the condition of the cardboard, not overlooking any area, in these two cases before they act. Regarding Mondial Relay, in the event that your refusal of receipt is formulated, the package will be kept by the relay point in order to be returned to the expertise service, for verification aimed at reporting the responsibility of the delivery persons and making the insurance effective (information gleaned from their site) in case the object is damaged. With La Poste, if delivery is made to your mailbox because the dimensions of the package allow it, without hand delivery therefore, and the cardboard is damaged sufficiently (a nuance that you must determine), you must return it to the nearest post office to your home without opening it, asking the counter staff to return the package to me (information collected from their site), also in preparation for a verification by the delivery service, UNLESS, as with Mondial Relay, the postal office staff can indicate reserves.
In any case, do not hesitate to take photos of the damaged and/or opened cardboard. You may think, for any reason, that the item inside the cardboard remains in perfect condition, despite the damaged package, sufficiently (it is up to you to determine this upon inspection), and/or opened, even partially, and therefore do not ask to make reserves, or accept the package if making reserves is not possible; but know that this is playing Russian roulette because delivery services count on the error factor, which by the way suits them well because, I repeat, the insurance is then no longer effective due to damage caused by the sacred transfer of responsibility from the delivery person to the sender or recipient; less expenses for them therefore since they will not have to pay the insurance amount! And do not count on a "shaking" of the package to determine if the item is broken; unless it is glass or ceramic, the sound of breakage is imperceptible, or it could be a protective element in the package.
Be sure to communicate all these elements in case it is a third party who retrieves the package on your behalf. If, on the other hand, the condition of the returned item is different from what it was at the time I sent it, but there is no proof to determine that the delivery persons are responsible, then there will be no refund, for the reason that even with excellent packaging, it may happen that not only are the shocks during transport extremely important and that in addition this is done without external damage, i. Things that might not have happened during the initial shipment, and that might have been avoided if the buyer had picked up the package and thus prevented a second transport, theoretically involving twice as much risk for the item. If you have any questions or would like more photos, feel free to let me know. PS: I am also selling this painting on another site, starting with l and ending with n, at a reduced price, not negligible, considering the absence of sales fees. To find it, type the title of this ad in the search bar of the other site.